Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at EvolveXOnward.
Who We Are
EvolveXOnward is a mobile platform game development company based in Taiwan. We create engaging gaming experiences while respecting your privacy rights. Our office is located at No. 164號, Wenhua Road, Zhongshan District, Keelung City, Taiwan 203.
This policy explains how we collect, use, and protect your information when you interact with our games, website, or services. We follow Taiwan's Personal Data Protection Act and international privacy standards.
Information We Collect
We collect different types of information depending on how you interact with our services:
Game Data
Progress, achievements, gameplay statistics, device performance data, and crash reports to improve your gaming experience.
Contact Information
Name, email address, and message content when you contact us for support or business inquiries.
Technical Information
Device type, operating system, IP address, browser information, and app version for compatibility and security.
Usage Analytics
How you navigate our games and website, feature usage patterns, and session duration to enhance user experience.
How We Use Your Information
We use your information for specific, legitimate purposes:
Game Development: Your gameplay data helps us fix bugs, balance difficulty levels, and create features players actually want. We analyze patterns to understand what makes games enjoyable.
Customer Support: When you reach out with questions or issues, we use your contact information to provide helpful responses and track resolution of your concerns.
Security & Performance: Technical data helps us prevent cheating, protect against security threats, and optimize game performance across different devices.
Business Communication: If you inquire about our services or partnerships, we use your information to respond appropriately and maintain professional relationships.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and international privacy principles, you have these rights:
Access Your Data
Request a copy of the personal information we have about you. We'll provide this in a readable format within 30 days.
Correct Information
Ask us to fix any incorrect or incomplete personal data. We'll update our records and notify relevant third parties if necessary.
Delete Your Data
Request deletion of your personal information. We'll remove it unless we have legal obligations to retain certain data.
Data Portability
Receive your data in a structured, machine-readable format that you can transfer to another service provider.
Withdraw Consent
Stop certain data processing activities at any time. This won't affect processing that happened before you withdrew consent.
To exercise these rights, email us at info@evolvex-onward.com with your request. We'll verify your identity and respond within the timeframes required by law.
Data Security
Technical Safeguards: We use industry-standard encryption for data transmission and storage. Our servers are protected by firewalls and intrusion detection systems.
Access Controls: Only authorized team members can access personal data, and only when necessary for their job functions. We maintain logs of data access and regularly review permissions.
Regular Updates: We keep our security measures current with evolving threats and best practices. Our team receives ongoing training about data protection.
Incident Response: If a data breach occurs, we'll notify affected individuals and relevant authorities within required timeframes and provide clear information about the incident.
Data Sharing
We don't sell your personal information to third parties. We only share data in these specific situations:
Service Providers: Companies that help us operate our games and website, such as cloud hosting providers and analytics tools. These partners are contractually required to protect your data.
Legal Requirements: When required by Taiwan law, court orders, or legitimate government requests. We'll notify you unless legally prohibited.
Business Transfers: If EvolveXOnward is acquired or merges with another company, your data may transfer to the new entity under the same privacy protections.
With Your Consent: Any other sharing will only happen with your explicit permission, and you can withdraw that consent at any time.
Data Retention
We keep your information only as long as necessary for legitimate business purposes:
International Data Transfers
Our primary data processing occurs within Taiwan, but some information may be transferred to other countries where our service providers operate.
When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses approved by privacy authorities. These ensure your data receives equivalent protection regardless of location.
You have the right to request details about these transfers and the safeguards we use. Contact us if you'd like more information about where your data is processed.
Children's Privacy
We don't knowingly collect personal information from children under 13 years old. Our games are designed for general audiences, but we recognize that younger players may use them.
If we discover we've collected information from a child under 13, we'll delete it promptly. Parents who believe their child has shared personal information with us can contact us immediately.
We encourage parents to discuss online privacy with their children and monitor their internet usage to ensure appropriate online experiences.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements.
When we make significant changes, we'll notify you through our website or by email if we have your contact information. We'll also update the "Last Updated" date at the top of this policy.
We encourage you to review this policy occasionally to stay informed about how we protect your privacy. Continued use of our services after policy changes indicates your acceptance of the updates.
Questions About Privacy?
We're here to help you understand how we handle your data.
Email: info@evolvex-onward.com
Phone: +886229658166
Address: No. 164號, Wenhua Road, Zhongshan District, Keelung City, Taiwan 203